Help Now: Quick Answers for Travelers in Japan

If you need a quick answer during your trip, start here.
Choose the topic that matches your situation, then begin with one of the three recommended articles.

Looking for something more specific? You can browse the full Help Q&A library at the bottom of this page.

• Transport

  Trains, buses, transfers, and what to do when your route does not go as planned.

  Start here

  • If the Shinkansen stops
  • How to choose the right subway exit
  • Can you make a 3-minute transfer?

• Accommodation

  Hotels, ryokan, check-in rules, and unfamiliar customs during your stay.

  Start here

  • What to know about ryokan check-in
  • Which side goes on top when wearing a yukata?
  • Why ryokan may ask you to leave your key

• Money

  Cash, foreign cards, ATMs, taxes, and everyday payment questions.

  Start here

  • Best ATMs for foreign cards in Japan
  • How much cash should you carry?
  • Are prices in Japan tax-included?

• Health

  What to do when you feel unwell, need medical help, or struggle with the weather.

  Start here

  • What to do if you get sick at night
  • How to find an English-speaking hospital
  • How to handle Japan's summer heat and humidity

• Language

  Useful phrases and simple ways to communicate when Japanese becomes a barrier.

  Start here

  • How to use “Sumimasen”
  • What convenience store staff mean by “Warm it up?”
  • How to thank someone who helped you

• Digital

  Wi-Fi, maps, batteries, and phone problems that can interrupt your day.

  Start here

  • What to do when public Wi-Fi does not connect
  • Why Google Maps travel times can feel wrong
  • How to rent a ChargeSPOT mobile battery

Browse All Help Q&A

The articles above cover common problems that may need a quick decision.
For questions about restaurants, shopping, toilets, etiquette, luggage, safety, phones, and other practical situations, use the full Help Q&A library.

Browse All Help Q&A